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SHIPPING

• Free shipping.
• The products are available for purchase in the USA only.
• Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or Military APO/FPO addresses are not in our delivery zone at that moment, but we will try our best to support these areas soon.
• Mattress in a box will be ship via FedEx/UPS.
• You should receive a tracking number within 1-2 business days, and get the package within 3-6 days.

RETURNS AND EXCHANGES

• We offer a 30-days refund for your purchase safety, so you can patiently have a try with the new mattress. Because you’ve likely been sleeping on another mattress every night for the past few years, your body will need time to adjust to the new Novilla mattress.
• To initiate a return or for helpful information, please contact our Customer Support
• All of Novilla mattresses come with a 10-years warranty. We care about your sleeping quality and we would like to offer you the best solution from our sleeping expert to help you out.