Returns
Back to school Sale - Up To 60% Off Mattress price from $129 Detail
Back to school Sale - Up To 60% Off Mattress price from $129 Detail

Novilla Return Center

0% - 36% APR MATTRESSES FINANCING ON NOVILLA

We have teamed up with Affirm , a split payments service that allows you to pay for your mattress in a box over time. Pay for it comfortably over the course of 8 weeks with zero interest for any purchase you make, and no additional fees

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RETURN OF THE RULES

The mattresses rules:

We offer a 30-day full refund policy for unopened items, and under specific circumstances, a full refund within a 100-night trial period. To initiate a return, please contact our Customer Support—they will be happy to assist you. All Novilla mattresses come with a 10-year warranty.

Bed frames rules:

We offer a 45-day trial period with a full refund under specific circumstances and a 1-year warranty for you. If you are not satisfied with the product, please initiate a return within 45 days of receiving delivery. 

Bedding rules:

We offer a 30-day trial period with a full refund under specific circumstances. Novilla toppers come with a 5-year warranty, and all pillows come with a 3-year warranty.

Furniture rules:

Novilla Furniture 1-Year Warranty

THE RETURN PROCESS

STEP 1

Check your Novilla product 

contact our customer service to request a return or refund:

Email: support@novilla.us
tel: +1 (315) 740-0666
Facebook: https://www.facebook.com/profile.php?id=100063552818096

STEP 2

Prepare the proof of purchase and reason of return

After the order and product confirmation, we will arrange express delivery to pick up or notify you to donate the product.

STEP 3

Return and take your money back

We’ll process a full refund once we receive them back at our facility. Refunds will be credited back to your account within 1-2 days, depending on the bank and credit card organization.

DO YOU HAVE ANY OTHER QUESTIONS?

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