10% OFF on All Mattresses | Use code: NEWYEAR
10% OFF on All Mattresses | Use code: NEWYEAR

Novilla Return Center

Novilla sleep experts suggest giving your body at least 21 days to adjust to a new mattress.

Thank you for shopping at Novilla. Our online shop provides unique products from our experienced designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customer satisfaction.

We offer a 30-day full refund policy for you, if you are not satisfied with the product, you can return it for free and get your money back within 5 business days after we receive the product(s). All shipping fees are at our expense.

Our sleep specialists are working full time to ensure that you will have the highest quality rest we can offer. Please don`t hesitate to contact us,we will try our best to meet your request.


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Return policy

-All Purchase can be returned within 30 days from the delivered date.

-Items must be undamaged and and ensure that all articles in the package are intact.

-You can return it for free and get your money back within 5 business days after we receive the product(s).

-Items that do not meet these criteria will not be considered for return.

Purchase Not Eligible for Return:

-Product is damaged.

-You must email us a picture showing the problem/defect after submitting the return request online.

Return Process

1. EMAIL US

Contact Us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.

2. TAKE SUGGESTIONS

Professional suggestions will be offered. And our service team will provide you with the detailed instructions.

3. RETURNS THE GOODS

Please contact us at support@novilla.us for detailed return delivery process.

4. REFUND OR EXCHANGED

Once we receive your package, we will immediately process the refund or exchange based on our return conditions.

Fast Refund

We will issue a refund to your original payment method within 5 business days after we receive the product(s).

Return Conditions

1. Please Contact Us within 30 days starting from the day you have received your order.

2. Returned items must be in unused condition (no stains or weird smells).

3. Once the returned merchandise is received your money will be refunded back to you. Novilla cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to novilla.net. This includes any customs taxes or VAT. Refunds are issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.

Return Shipping Costs & Address

1. Please be sure to contact our after-sales customer service to get the specific address of the return. 

2. All shipping fees are at our expense.

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Having trouble with making a return or exchange?

Please don't worry, we will be happy to help you out!

Contact Us
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