Beddings Products Frequently Asked Question | Novilla
Pre-Black Friday - Free Pillows with any order over $399 Detail
Pre-Black Friday - Free Pillows with any order over $399 Detail

FAQs

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How long will it take to get my order?

Due to COVID-19, your order may be delayed by several weeks. But in most cases, if you order Novilla products, you will receive your tracking number(s) within 1-2 business days, which you can use to check the latest status of your package. And then it may take 3-5 business days to get your order. For more shipping information, please learn more below.

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How do I set up my Novilla mattress?

Just simply remove your mattress from the box and place it on the bed, then open the outer plastic bag, unroll and adjust the mattress. Make sure your mattress line up with your bed. Finally, allow your mattress to expand fully, which might take 12-72 hours. For detailed instructions, please learn more below.

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What is the Novilla return policy?

Any purchase from novilla.net is provided with a 100-night sleep trial. If you are not satisfied with the Novilla products within your trial period, we're ready to help you out of trouble or initiate a return. But we recommend that you try our mattresses at least 21 days and adjust yourself to them. Please learn more below.

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Does my Novilla mattress come with a warranty?

Yes! Both our memory foam mattresses and hybrid models are covered with a 10-year warranty. If there are any structural or manufacturer defects with your mattress, please contact us. We've got your back.To get more details, please check more below.

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Other Popular Questions

About Warranty:

With Every Novilla Bundle,
You Will Get:

best budget extra firm for back and neck pain on sale

1- /3- / 5- / 10-year warranty

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Free shipping and returns

best value for for hot sleepers on sale

100-night sleep trial

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Better sleep at great price

Pick Your Perfect Novilla Mattress

Mattresses Buying Guide for Different Sleeping Positions

Mattresses Buying Guide for Different Sleeping Positions

Are you still worrying about how to sleep well? If so, you should know that it is related to the choice of mattress in your bedroom.

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How to Choose The Right Pillow for You?

How to Choose The Right Pillow for You?

Are you still worrying about how to sleep well? If so, you should know that it is related to the choice of mattress in your bedroom.

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5 Reasons to Get a Mattress Topper

5 Reasons to Get a Mattress Topper

Are you still worrying about how to sleep well? If so, you should know that it is related to the choice of mattress in your bedroom.

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Complete Mattress Buying Guide

Complete Mattress Buying Guide

At the end of a busy day, one of the things you want to do most is definitely to get a good night's sleep. And to get the ultimate comfortable sleep experience all

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