Frequently Asked Questions

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About Novilla

The least you deserve is a great night’s sleep – and we have committed to providing you with just that. To do this, we work on making our hypoallergenic mattresses and toppers affordable and long-lasting so that you get the best value for your money.

Novilla mattresses and toppers have been approved by the CeritiPUR-US organization in the U.S. Our products come with a warranty of 3 or 10 years. We know it takes time for the body to adjust to a new mattress or mattress topper. To make sure you are completely satisfied with your product, we offer you a 30-night sleep trial.

All Novilla products are produced in Vietnam and Malaysia. Throughout the manufacturing process, we make sure that all necessary precautions for safety and hygiene are put in place and followed.

The Mattress

Though it is possible to use your mattress after six hours, we suggest that you wait for the recommended 72 hours. Doing this allows your mattress to expand fully and eliminate any unpleasant odors it might have from being manufactured, compressed, and shipped.

Our mattresses come with a 10-year warranty and are sure to last as long, if not longer, than other memory foam mattresses on the market. However, to get the most out of your mattress, make sure to care for it properly. This way, you will have years of comfort.

Novilla uses a flexible foam, which is independently certified by CertiPUR-US®, a 3rd party global rating standard, guaranteed to be free of known harmful chemicals and gases. There are no Ozone depleters, PBDE flame retardants, heavy metals, formaldehyde, phthalates, or Volatile Organic Compounds to be found in Novilla products.

The Topper

The mattress toppers differ from each other when it comes to their softness. The 2'' Ultra Plush Topper is the softest, after which comes the 3” Medium Plush Topper, which makes the 4" Medium Firm Topper our firmest topper available.

Shipping & Returns

Novilla's products are shipped from one of our United States' located warehouses and can reach most delivery addresses in the United States within 2-6 business days.

Orders placed on weekdays are shipped out the next business day.

Orders placed on the weekend will be shipped out the next Monday.

Please keep in mind that extra shipping charges may be applied if you live in a remote area.
For more information, please refer to our Shipping Policy.

Our goal is to provide you with the best experience possible. On the other hand, if you ever do feel unsatisfied with your product for any reason, you can take advantage of our 30-Day-Return Policy. Please do not hesitate to contact our Customer Support team should you have any questions or wish to return/exchange a product, they can ensure that things go as smoothly as possible for you.

If you are in the U.S., you can return your products free of charge.

SHOPPING CART

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Frequently Asked Questions

About Novilla

The Mattress

The Topper

Shipping & Returns