FREQUENTLY ASKED QUESTIONS

Hope to help you sleep better.

How long will it take to get my order?

Due to COVID-19, your order may be delayed by several weeks. But in most cases, if you order Novilla products, you will receive your tracking number(s) within 1-2 business days, which you can use to check the latest status of your package. And then it may take 3-20 business days to get your order. For more shipping information, please learn more below.

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How do I set up my Novilla mattress?

Just simply remove your mattress from the box and place it on the bed, then open the outer plastic bag, unroll and adjust the mattress. Make sure your mattress line up with your bed. Finally, allow your mattress to expand fully, which might take 12-72 hours. For detailed instructions, please learn more below.

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What is the Novilla return policy?

Any purchase from novilla.net is provided with a 30-night sleep trial. If you are not satisfied with the Novilla products within your trial period, we're ready to help you out of trouble or initiate a return. But we recommend that you try our mattresses at least 21 days and adjust yourself to them. Please learn more below.

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Does my Novilla mattress come with a warranty?

Yes! Both our memory foam mattresses and hybrid models are covered with a 10-year warranty. If there are any structural or manufacturer defects with your mattress, please contact us. We've got your back.To get more details, please check more below.

MORE

How long will it take to get my order?

Due to COVID-19, your order may be delayed by several weeks. But in most cases, if you order Novilla products, you will receive your tracking number(s) within 1-2 business days, which you can use to check the latest status of your package. And then it may take 3-20 business days to get your order. For more shipping information, please learn more below.

MORE

How do I set up my Novilla mattress?

Just simply remove your mattress from the box and place it on the bed, then open the outer plastic bag, unroll and adjust the mattress. Make sure your mattress line up with your bed. Finally, allow your mattress to expand fully, which might take 12-72 hours. For detailed instructions, please learn more below.

MORE

What is the Novilla return policy?

Any purchase from novilla.net is provided with a 30-night sleep trial. If you are not satisfied with the Novilla products within your trial period, we're ready to help you out of trouble or initiate a return. But we recommend that you try our mattresses at least 21 days and adjust yourself to them. Please learn more below.

MORE

Does my Novilla mattress come with a warranty?

Yes! Both our memory foam mattresses and hybrid models are covered with a 10-year warranty. If there are any structural or manufacturer defects with your mattress, please contact us. We've got your back.To get more details, please check more below.

MORE

Other Popular Questions

Upgrade Your Sleep Comfort With Novilla, And You Will Get:

With Every Novilla Bundle,
You Will Get:

3- / 5- / 10-year warranty

Free shipping and returns

30-night sleep trial

Better sleep at great price

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